Effective date: April 29, 2026
This Privacy Policy is provided for general information. It is not legal advice. You should consult a qualified lawyer before relying on it for your business.
This Privacy Policy explains how Hoshi Brands ("VroomCalls", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit our website, create an account, subscribe to our services, or interact with our AI voice receptionist platform (collectively, the "Service").
By using the Service, you acknowledge this Privacy Policy. Where we process personal information on behalf of a Shop, we do so as described below and in accordance with our Terms of Service.
Hoshi Brands operates VroomCalls and serves auto glass and windshield repair shops, primarily in the United States, and the callers who contact those shops through the Service.
Depending on the context, we act in different roles under applicable data protection law:
When you are a Caller, the relevant Shop is generally the controller of your personal information. You should contact that Shop directly to exercise privacy rights relating to a specific call or lead. We will assist Shops as required by applicable law and our agreements with them.
We may collect the following categories of personal information:
We use personal information to:
Where the General Data Protection Regulation (GDPR) or similar laws apply, we rely on one or more of the following legal bases:
For Caller Data processed on a Shop's behalf, the Shop is generally responsible for determining the appropriate legal basis and for providing any required notices and obtaining any required consents from Callers.
We and our service providers use cookies, pixels, local storage, and similar technologies on our website and Service for purposes such as:
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. Where required by law, we will request consent before placing non-essential cookies or similar technologies.
We do not sell personal information. We may share personal information with:
Service providers are authorized to use personal information only as necessary to provide services to us and in accordance with contractual data-protection obligations.
The Service is used by Shops and Callers in the United States and potentially other countries. This means personal information may be processed in the United States and other locations where we and our service providers operate.
Where personal information is transferred from the European Economic Area, the United Kingdom, or other jurisdictions with data-transfer restrictions to countries that have not been recognized as providing an adequate level of protection, we implement appropriate safeguards such as Standard Contractual Clauses or other mechanisms recognized under applicable law.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Retention periods may vary depending on the type of information and the context in which it was collected. For example, call recordings, transcripts, and lead records may be retained for the duration of a Shop's subscription and for a reasonable period afterward unless deletion is requested earlier and permitted by law. We may retain anonymized or aggregated information that no longer identifies individuals.
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption in transit where appropriate, monitoring, and internal policies limiting access to personal information on a need-to-know basis.
No method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information. You are responsible for maintaining the security of your email account and any devices used to access the Service.
Depending on your location and the role in which we process your information, you may have rights under applicable data protection law, including the GDPR. These may include the right to:
To exercise these rights, contact us at support@vroomcalls.com. We may need to verify your identity before responding. We will respond within the timeframes required by applicable law.
If you are located in the European Economic Area or United Kingdom, you also have the right to lodge a complaint with your local supervisory authority.
If you are a Caller whose information was collected during a call handled for a Shop, that Shop is generally the controller of your personal information. Please contact the Shop directly to ask about how your information is used, to request access or deletion, or to raise concerns about a specific call.
If you contact us directly, we will take reasonable steps to forward your request to the relevant Shop or respond as permitted by law and our role as processor.
We may send service-related communications that are necessary for your Account or subscription. Where permitted by law, we may also send product updates or marketing messages. You can opt out of non-essential marketing emails by using the unsubscribe link in those messages or by contacting us.
The Service is intended for business use and is not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and, where appropriate, provide additional notice. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
For privacy-related questions or requests, contact us at support@vroomcalls.com.
Hoshi Brands